Last updated September 9th, 2024

Frequently Asked Questions

Have a question about Type? You're probably not alone.

What's included in a Type Unlimited account?

A paid plan unlocks all of Type's AI-powered writing and editing features, including access to GPT-4 and Claude 3.

All plans include unlimited documents and access to your content forever, and you can try Type for free for 14 days before subscribing.

What are Type's Speed and Power modes?

Type offers two AI modes to help you write: Speed and Power.

In Speed mode, your selected AI will respond and generate almost instantly, but the output quality may be lower. Today, these include OpenAI's GPT-3.5 Turbo and Anthropic's Claude Haiku.

In Power mode, your selected AI may take a moment longer to respond, but it can handle more complex prompts and generate higher quality outputs. Today, these include OpenAI's GPT-4o and Anthropic's Claude 3.5 Sonnet.

Are there any limits on GPT-4 or Claude 3 usage?

In Power mode, users are subject to some basic rate limiting. Setting rate limits is a common practice for any company that uses these AI models , as limits protect the service, its infrastructure, and other users.

It’s unlikely you’ll reach these limits. However if you do, these limits reset roughly every 30 days alongside your billing cycle automatically. We also offer one-time resets if you email “limit reset” to hello@type.ai. Additionally, there are no limits while in Speed mode.

Can AI make mistakes?

Absolutely.

While AI models are incredibly powerful and can produce high-quality content, they are not perfect. These models can sometimes generate inaccurate information, misinterpret context, or produce biased outputs, a concept known as "hallucinating."

In Type, you can use Claude and GPT. GPT tends to be more factual and less likely to hallucinate, but it doesn't mean you should only use GPT. Check out our guide to the difference between our AI models.

It's crucial for users to approach AI-generated content with a critical eye, fact-checking important information and using their own expertise to evaluate and refine the results.

How do I make AI-generated content sound more human?

There's no quick way to make entirely-AI-generated content more human. Currently, AI struggles with replicating human experience, feeling, cultural references, opinions, and other forms of emotionally nuanced thought, so including these concepts in your writing makes your work more engaging.

We recommend choosing from two workflows when writing with AI.

  • Ask Type to generate your entire document, then review the work while adding your personal details. Type Chat and Content Ideas can help you brainstorm introspective ways to humanize the content.
  • OR, generate with AI as you write. Type offers features that integrate AI in your workflow so that you can generate content at your cursor. Alternate whenever you get stuck, or you want to explore different ideas or perspectives.

How do I organize my Type documents?

By default, all of your Type documents will appear in the “Draft” folder. You can create your own folders by tapping the + icon next to Folders. 

Type uses a nesting folder system, meaning folders can contain both files and subfolders. Adding a top-level folder adds a main category to your folder list. 

How do I create a new document?

Just click + New Document or tap the A key. New documents always appear in your Drafts folder until you move them somewhere else.

How do I get Type to learn my writing style?

Type automatically mimics the formatting, voice, and knowledge that’s already in your current document.

The more detail and context you have in your document, the better Type's AI output will resemble your own writing.

If Type's automatic style mirroring fails, we recommend just including some style instructions in your prompts like you would in ChatGPT (ex. "please use simple language").

How do I get Type to continue writing something I've started?

Type has inline AI commands that let you generate text like sentences and paragraphs directly at your cursor. You can think of these commands as a more powerful version of autocomplete.

These commands will read and analyze everything that's in your document, then generate and insert text that matches the formatting, voice, and knowledge in your document.

You can tap "/" to summon the command palette. When you select a command, it will run directly at your cursor.

Pro tip: write the first few words of a sentence, then run the "write sentence" command to have Type's AI complete it.

Can Type help me rewrite something?

Yes! Type is great for rewriting content.

Type lets you highlight text, have the AI rewrite it, and accept or reject a rewrite directly inline in your document.

The simplest way to do this is to highlight the text you'd like to revise and select a Brush. Brushes are designed to help with common rewriting tasks, like fixing grammar or shortening text.

Alternatively, you can rewrite text using your own custom instructions. Just highlight the text, tap "AI", then "Custom transform."

How do I write with GPT-4 or Claude 3?

Tap the lightning bolt icon in your document toolbar to turn on Power Mode. When you do, Type's AI will use the most powerful model available – currently, GPT-4 or Claude 3.

You can switch between the two by tapping the three dots in the document toolbar, then "Preferred model."

Can I upload or import documents into Type?

While you can't upload or import documents directly, you can copy and paste content into Type. Text, images, and formatting should transfer over.

For reference, you can include up to 5 knowledge attachments and 1 style/format attachment as files, URLs, or other Type documents. Each attachment is limited to 50 pages. 

If needed, click on the Clipboard icon to create a new attachment by writing or pasting into a textbox.

How do I export my document?

You can export a document to PDF, .DOCX, HTML, and Markdown by tapping the three dots in the document toolbar, then "Export document."

You can also copy and paste your content out of Type and your formatting should remain intact when you paste it elsewhere.

How do I share a document with someone?

You can export a document by tapping the three dots in the document toolbar, then "Export document."

You can also share a view-only URL to your document, or publish work as posts on your own Type blog. Shared documents update automatically as you edit them. Unpublish links anytime to make your work private again. You can see a sample Type blog here.

Type will have collaboration features soon, though :)

What languages can I use with Type? How do I change the language?

Type will automatically respond in the language it detects in your prompt or document. Just start writing and Type's language detection feature should handle the rest.

If Type fails to respond in the correct language, just tell Type the language you'd like it to reply with. You can do this in your prompt (ex. say "respond in UK English" somewhere in your prompt) or in your document by noting your preferred language towards the top.

It also may be helpful to set your AI model to GPT, as GPT-4 can generate text in 200+ languages. That said, you can still use Claude in other languages if that's your preferred model.

What is Type Chat?

Type Chat is a chat-based writing assistant that lives directly alongside your document.

It's similar to ChatGPT, but it's purpose-built for writing and has some handy integrations with your document. It can help you do research, give you feedback on your writing, brainstorm new ideas, or rewrite anything in your document.

You can find an overview here.

How do I change font sizes? Font families?

Currently, Type only offers one font (Inter Vars) and does not offer any resizing options. We'll offer these features soon, but for now we recommend exporting your document to Google Docs or Microsoft Word when you need formatting assistance.

Does Type work on your phone?

Yes! 

As long as you are connected to the internet or on data, Type can access its AI models to generate content and rewrite as your heart desires. You'll need to install a mobile web version that behaves similar to a mobile app (head to the next Q for instructions).

Does Type have a mobile app?

Yes! While we don't yet have a native iOS or Android app, Type has a mobile web version that behaves similar to a mobile app.

You can install it by visiting type.ai in your browser, tapping the share icon, then "Add to Home Screen."

Can I use Type offline?

Yes, you can write and edit while offline. Type automatically saves your work locally and syncs it across devices when you're back online.

Type's AI features do not work offline, so if you plan to be without service, we recommend using Type to generate the bulk of your content while you have an internet connection. Then when you're offline, you can refine the text yourself.

Is my data or writing used to train any AI models?

No, Type does not use your data to train AI models. We prioritize your privacy and maintain strict confidentiality for all your documents and information. Your data is used solely for providing you with Type's services and is not shared or sold to any third parties.

While Type utilizes AI models from providers like OpenAI and Anthropic, we do not send your data back to these companies for training purposes.

Are my documents private?

Yes, as long as you have not published them with the view-only link or Type blog features. The Type team cannot view, edit, or delete any documents in your workspace.

How do I cancel my subscription?

In the main Type workspace, open your Settings in the upper left corner. Click Billing, and you’ll find the Cancel subscription button.

Before you go, we encourage you to reach out at support@type.ai and share your feedback with us to see if there’s anything the Type team can do.

What is your refund policy?

Type offers no-questions-asked refunds. Send an email to support@type.ai to request one.

What kind of customer support does Type offer?

Type offers support over email, 24/7. You can email any bugs, requests, and questions to support@type.ai. Starting your subscription also gives you access to our exclusive members-only Discord for even faster service.